AutoZone is a Fortune 500 Company and the leading automotive retailer and distributor of automotive replacement parts and accessories with more than 5,000 stores in the US, Puerto Rico, Mexico and Brazil.
A Sr. UX Specialist is the primary Information Architect responsible for defining the customer experience across all customer facing digital platforms. This person will provide positive user experience by determining information structure for Web sites and other Web and Mobile applications.
This position will work directly with the product / program management team to develop UX strategies and UX / IA specifications that will improve the performance usability and effectiveness of customer facing interfaces.
Responsible for driving insights to inform the definition and development of new and existing products across all platforms
Responsible for working cross functionally with teams to shape and execute learning's plans based on business needs and growth initiatives for both existing and new offerings
Process and use information gathered from any user tests, surveys, and internal conversations
Leading and/or participating in user research, concept testing, and usability testing
Develop and use market research models and insights to drive superior decision making
Interpret research results, derives implications, performs market analysis and gathers strategic intelligence to provide proactive insight regarding the consumer market, trends and our customer needs, pain points and buying behaviors
Expert on methodology, survey design, and analysis/reporting, including appropriate use of advanced user research techniques
Work with product managers, designers, developers and research managers to prioritize Digital team’s research needs in a fast-paced environment
Manage research vendor relationships and drive execution of research initiatives
Champions voice of the customer across organization
Responsible for creating and delivering visually pleasing site maps, wireframes, and designs
Bachelor’s Degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, Computer science or related field. Master’s degree preferred
At least five years of industry experience, including experience as a hands-on researcher, working across multiple platforms, including mobile
Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans
Superior creativity and passion for what you do
Organized, self-directed, efficient and able to manage complex projects in a timely manner
Strong leadership qualities that enable you to lead cross-functional teams and third party partners when needed
Able to analyze and synthesize qualitative and quantitative information and present the results to the stakeholders
Excellent verbal and written communication and presentation skills
Portfolio that includes examples of leading strategic research with significant business outcomes
Preferred Skills and Competencies
Experience with both large and small scale online projects - full project lifecycle - Required
Proven understanding of user-centered design techniques & demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces
Demonstrated ability in gathering and translating requirements from business sponsors, SMEs, users, and business analysts etc.
Experience applying usability testing techniques and principles
Experience applying a web design standard
Knowledge of web client technologies (browsers, HTML, CSS)
Excellent communication and presentation skills and the ability to articulate ideas effectively
An understanding of accessibility design issues - Preferred
Strong interpersonal skills and ability to work in project teams
Strong ability to multi-task and meet deadlines
Strong detail orientation, and a passion for consistency
Experience working within a large organization - Preferred
Advanced user of Visio, Axure, XMind or equal industry-standard mapping and wire-framing tools and methods
High proficiency with Photoshop, Adobe Illustrator and other design tools
Familiarity with accessible design principles, Section 508, and WCAG guidelines
Experience with content management systems and software, including data structuring and taxonomies
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, and Mexico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. Since opening its first store in Forrest Cit...y, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500.