OscaroParts.Com is looking for a work from home Automotive Call Center Agent with experience working on cars. Are you mechanically educated, with good communication skills, and enjoy spending time on the computer? This may be the job for you.
Who are we hiring?
We are now hiring one or more full-time or part-time remote Automotive Call Center Agents. Our Call Center Agents work from home in quiet and professional environment. You will assist customers with selecting Auto Parts from our catalog, order placement and general inquiries.
We are specifically looking to hire Remote Call Center Agents for the following time frame:
Monday-Friday 10AM to 6PM Central - but each day will have a slightly different shift within those times.
The work week will average 35-40 hours.
What does a Remote Call Center Agent do?
Using telephone, e-mail, live chat you will use your training and good judgment to answer customer inquiries and resolve issues. The typical inquiry is verifying if a part is carried and what vehicle it fits, also brand selection, quantity check and order inquiry.
Other tasks include order management, issue and conflict resolution and making outbound calls to prospective customers.
Training and coaching on how to be successful and use our system is 100% provided.
Who is the right fit?
Someone who loves cars, has worked or is working on them, and loves to share his/her knowledge with humility. ASE Certification or equivalent REQUIRED. (If no ASE certification, please save yourself and ourselves some time, and do not apply)
Someone who has excellent communication skills (articulate phone voice and concise and precise chat “voice”). Customer service experience preferred.
Someone who enjoys working on the computer, on the phone, and remotely.
Someone who is enthusiastic, friendly, courteous, professional, with an excellent work record.
Someone who is self-motivated, self-disciplined, trustworthy and reliable.
Pass a background check
Experience in the telesales/call center field is a plus. Spanish is a plus.
Minimum Processor Type: Intel, AMD Athlon, AMD Duron, Celeron or Pentium III or better with a minimum processor speed of 2.4 GHZ and a minimum RAM of 4.0 GB for both Windows 7 and Windows 8.
Chrome internet browser, current anti-virus software with updated definitions, firewall installed and operating, or Windows firewall turned on.
High speed internet with download speed of at least 5 Mbps or more, and upload speed of 2 Mbps or more, preferably wired to the internet connection. No Mobile Broadband or No Dial Up.
The availability and ability to use multiple computer screens is strongly recommended.
Telecommuting is allowed.
Additional Salary Information: Paid Time Off, Paid Holidays. Health, vision, dental,... and no commute!
Oscaro has been re-inventing the automotive industry by merging the latest in e-technologies with the Zen/art of automotive maintenance.
Oscaro is a leading multinational automotive online retailer. Actually, with more than $300M+ revenue worldwide, Oscaro is the e-tail leader for OE Quality parts. Our mission in life is to empower the DIY community – online and offline. Our culture is to do ...it with a 5-star attitude.
We combine over 600,000 OE Quality parts from premium parts manufacturers (ACDelco, MotorCraft, Mopar, and more!) with exceptional customer service. Our Right Fit Guarantee, Free 365-day Return Policy, Live Chat with Expert Mechanics, and Free Shipping set us apart from the rest and have earned us glowing, 5-star reviews from our customers.