Web Shop Manager, an e-Commerce web-design company located in Kearny Mesa, is in search of an individual who is naturally meticulous and thrives in a customer service focused role. If you’re just that individual, you may be a great fit for our Client Experience Team.
Web Shop Manager is in the business of building and managing websites for small and large companies alike. We offer a unique, casual and fun work environment. Our Client Experience Team works diligently to support our valued clients and their businesses. As a member of our Client Experience team you will work with both our internal team members as well as our clients. You will receive extensive training on our proprietary software in order to ensure your success and potential for growth.
Our ideal candidate is a good communicator, self-motivated, dedicated, reliable, and a natural problem solver who thrives in a fast-paced, dynamic environment.
In this role you will:
Provide superior service to our clients;
Review, test and evaluate updated versions of Web Shop Manager, to ensure that as Web Shop Manager evolves the online knowledge base is accurate;
Maintain client focus in the face of challenges and change;
Respond to our client’s technical needs in a friendly, professional manner;
Be focused on continuous improvement, continuous learning, accountability, teamwork, problem analysis and resolution;
Be expected to recognize the entire scope of an issue, and participate objectively towards resolution with other team members;
Work a regular rotation for on-call shifts during non-business hours which can be worked remotely; and
Be assigned other tasks and projects as the need arises.
To qualify for this role, we would like you to possess:
1 year of customer service experience;
1 year of experience in a technical support role;
The ability to demonstrate superior customer service skills;
Critical thinking skills and an aptitude toward learning and applying technical concepts;
The ability to work independently and within a team environment;
Strong communication (verbal and written) and relationship building skills;
Proficiency with the use of MS Excel, Word and Google Documents;
Troubleshooting and problem solving skills;
A familiarity with a customer service ticketing system; and
The ability to work full-time, Monday through Friday from 8a to 5p at our San Diego location and be able to work an on-call rotation during non-business hours;
If interested and qualified, please submit your resume and cover letter to firstname.lastname@example.org
Web Shop Manager offers a casual, fun working environment and competitive compensation and benefits to its employees. We are an Affirmative Action / Equal Opportunity Employer. We look forward to hearing from you!
Our company is committed to an environment in which employees, customers and partners can communicate and collaborate on a mutual vision, and achieve breakthrough results.We believe in making online success practical and simple for our customers. We meet your challenging goals by engaging the talent and passion of our team, who believe there is always a better way. By clearly defining, planning an...d guiding your vision through our Success Process, we are able to deliver on your expectations. This has been proven year after year with our 99% customer retention rate. We are committed to building life-long partnerships with you and your business.We believe in fostering a culture in which our employees’ talent and passion is nourished through continuous professional development, and their input contributes to company innovation and growth. We collaborate to plan, develop and achieve both company and personal goals. Through our commitment, our team is empowered to deliver solutions that exceed expectations.