This position will lead and improve Curry Supply's Service and Warranty Department. The function of the Director of Service and Warranty is to provide the necessary planning, organization, direction, coordination and control of all phases of the Service department functions. The individual will be responsible for accomplishing the following: Manage the department to address customer concerns regarding both warranty and service issues as well as manage the team's ability to quickly resolve these concerns in an efficient manor. The individual must have great communication skills so he/she can analyze the situation and decide the best course of action to implement depending on the customer's situation. The individual must also help identify and build outside partners to effectively perform service work throughout the country in a professional, cost-efficient manner. The Director must have the ability to train both the customer service technicians as well as the service technicians on how to handle customers professionally while balancing the best way to improve overall quality and reduce service issues for our customers. Establish strong relations with both the operational and sales teams in order to effectively address issues. The candidate needs to grow the customer service center into a self-sufficient, profit center for the Curry Supply organization.
Excellent benefits package (medical, dental, vision, disability) and 401K
Compensation compensible with experience.
Bachelor or Associate Degree in automotive technical field, automotive service management, business or related field.
Internal Number: DIR SER/WAR
About Curry Supply Co
Curry Supply is more than a typical upfitter – we are a manufacturing company with strong strategic industry alliances that ensure the precision and success of every commercial service vehicle upfit.
Our entire team lives and breathes in a culture of quality and continuous improvement. This culture lets us approach our customer’s most urgent needs and toughest challenges in a thoughtful way. We seek to understand every aspect of an application so we deliver rigorously engineered solutions. When people ask what sets us apart from the competition the answer is… EVERYTHING!