Provides customers with the courteous customer service in person, via email, or phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customer’s needs.
ESSENTIAL JOB FUNCTIONS
Provides account information via phone, email, and in person to customers including but not limited to product inquiries, technical support, account balances, histories, warranties, sales as well as general inquiries.
Provides timely and professional resolution of customer complaints, concerns, and inquiries in written and verbal formats.
Builds effective relationships and trust with current and existing customers as well as potential customers by listening to their needs and educating them about the company products and services that are the most appropriate to their situation.
Maintains knowledge and communicates changes to current business environment, brand competition, as well as the individual customer business environment.
Processes daily customer transactions including but not limited to sales, returns, credits and debits; ensures all necessary information is in place prior to completing transactions.
Develops new accounts by making outgoing calls that are currently not being serviced by our existing channels and methods.
Daily reviews of assigned industry and market forums for the content regarding our products and services.
Effectively communicates business and industry new to the team.
Prepares reports and correspondence as needed following set business structures.
Participates, provides input, and communicates with various staff regarding CRM system processes.
Continuously updating as project flows move along and tasks are being completed.
Performs other duties as assigned by supervisor.
REQUIRED KNOWLEDGE AND SKILLS
A thorough understanding of company operation, needs, goals and business objectives.
The ability to demonstrate excellent customer service skills.
Excellent verbal and written communication skills.
Knowledge of Microsoft Word, Excel, Outlook, etc.
Commitment to excellence and World Class standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand, interpret, and follow written and verbal instructions.
Professional appearance and demeanor as displayed by daily actions.
Ability to perform diversified clerical functions and basic order entry processing.
Ability to effectively communicate with people of all levels and from various backgrounds.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Bilingual skills are a plus but not required.
EDUCATION AND EXPERIENCE
Requires a high school diploma or GED and two to three years of related technical and customer service experience.