Posted: 25-Aug-23
Location: Auburn, Washington
Type: Full Time
Salary: $22-$23 per hour
Categories:
Company
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
We are looking to add a motivated individual to our team in the role of Customer Service/Warranty Specialist. A qualified candidate will be comfortable working with customers via phone and email, possess a willingness to learn, and work successfully in a team environment. This is a great opportunity to gain automotive and product knowledge that can be utilized industry wide. This is a full time (M-F), in office position, located in Auburn, WA.
Responsibilities include, but are not limited to the following:
- Answering 50+ calls daily
- Responding to emails in an efficient and professional manner
- Frequently reviewing Zendesk inbox for new warranty claims
- Providing quick, detailed, responses to warranty claims
- Assisting customers with vehicle specific questions
- Utilizing critical thinking to provide solutions/suggestions to customers
- Working closely with other departments as needed
- Other duties as assigned
Experience/Skills:
- Automotive industry experience preferred
- Knowledge of vehicle drivetrains and various suspension systems
- Ability to diagnose defective products
- Courteous and helpful phone presence
- Excellent written and verbal skills
- Strong analytical skills
- Knowledge of Zendesk and JDE software is a plus
- Ability to work and thrive in a team environment
Compensation/Benefits:
- Competitive hourly pay
- Medical/Dental/Vision/Life insurance
- 10 paid holidays per calendar year
- Accrued leave - 8 paid sick days and 10 paid vacation days yearly
- 401K with company contribution
- Employee discount